Refund policy

Returns & Exchanges

We want you to love what you ordered from Magnolia & Pine. If something's not quite right, we're happy to help — just start a return within 30 days of your purchase date.

The Basics

  • Returns must be requested within 30 days of purchase.
  • Items must be unworn, unused, and in original condition, with all original tags attached.
  • Items must be returned in their original packaging where possible (e.g., boxed home decor, jewelry pouches).
  • A receipt or order number is required for all returns.
  • Once your return is received and inspected, we'll refund you to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
  • Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we can't be responsible for items lost in transit back to us.

This policy applies the same way whether your item was purchased online or in our Alexander City shop.

What's Not Returnable

A few categories are final sale and can't be returned or exchanged:

  • Sale and clearance items — anything purchased at a discounted or marked-down price.
  • Custom or made-to-order items — including custom pillow combinations and any other made-to-order pieces, since these are created specifically for you.
  • Gift cards — non-refundable and non-returnable.

If you're not sure whether an item qualifies, just ask before you buy — we're always happy to clarify.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, email us at shoph3enterprises@gmail.com within 7 days of delivery with your order number and a photo of the issue — this one needs a human, not the return portal. We'll make it right with a replacement, exchange, or refund, and in these cases, we'll cover the cost of return shipping.

How to Start a Return

Online orders:

  1. Log in to your Magnolia & Pine account and find the order under your order history.
  2. Select the item(s) you'd like to return and submit your request.
  3. We'll review your request and follow up with next steps for getting your item back to us.
  4. Once we receive and inspect your item, we'll process your refund to your original payment method.

Don't have an account yet? You can create one using the same email you checked out with, and your past orders will automatically show up.

In-store purchases: Bring your item and receipt back to our Alexander City shop, Wednesday–Saturday, 10am–5pm. Our team will be happy to help you on the spot.

Order Cancellations

Change your mind right after ordering? You can cancel within 1 hour of placing your order by logging into your account and requesting a cancellation from your order page. After that window, your order has likely already started processing and can't be cancelled — but you're still covered by our standard return policy once it arrives.

Exchanges

Prefer a different size or color instead of a refund? Note it in your return request, and we'll accommodate an exchange based on availability. If the item you'd like isn't in stock, we'll process your return as a refund instead.

Questions?

We're a small, family-run shop, and we want you to feel good about every purchase. If anything about your order isn't right, reach out — we'll take care of you.

📍 6068 Highway 63, Suite 3, Alexander City, AL 35010
🕐 Open Wednesday–Saturday, 10am–5pm
✉️ shoph3enterprises@gmail.com